Introduction

Thank you for choosing Crickra Live Line. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our live cricket score application.

1. LEGAL COMPLIANCE & SCOPE

This Privacy Policy is issued in adherence with applicable data protection laws and regulations:

• Section 43A of the Information Technology Act, 2000.
• Rule 4 of the Information Technology clarifies the "Reasonable Security Practices and Procedures and Sensitive Personal Data or Information" Rules 2011.
• Issued in accordance with the provisions of the Consumer Protection Act, 2019, and is also read with the Consumer Protection (E-Commerce) Rules, 2020.

This policy applies to all users of the application who access or utilize our services. By continuing to use the app, you consent to the collection, storage, and use of your information in accordance with this Privacy Policy and our terms of use.

2. DEFINITION

• "Users" or "You" refers to the person accessing, browsing, or using our services.
• "Personal Information" refers to the individual's identity. Such as your name, contact number, e-mail address, or device tag.
• "Non-Personal Information" refers to accumulated, unique, or statistical data that does not directly identify an individual user.
• "Cookies" refer to the small data files that are generally stored in the user's device to maximize the overall user experience.
• "User ID" refers to a unique identifier assigned to you through your device or browser, basically used to track users' behavior and deliver personalized services.

3. INFORMATION WE COLLECT

At Crickra Live Line, our users are very important to us. So, to enhance our services and deliver relevant, informative content to users, we may collect specific data. That information includes:

• Personal Information: We gather users' contact details only when they voluntarily choose to share them. We collect information such like name, email, phone etc. Further, users who prefer not to disclose personal information can opt to skip the sign-in/sign-up process available in the top-right corner of the app.
• Non-Personal Information: In addition to contact details, we may also gather non-personal details of the users, which include device type, operating system, browser type, screen resolution, and error or crash reports. However, these details are only for optimizing our app performance and enhancing users' experiences.

4. REASONABLE SECURITY PRACTICES IN ACCORDANCE WITH THE INFORMATION TECHNOLOGY ACT, 2000

At Crickra Live Line, we are firmly committed to maintaining industry-standard security measures in accordance with Section 43A of the Information Technology Act, 2000. We also strictly follow guidelines outlined in the Information Technology Rules, 2011. Our security framework is designed to safeguard both personal and non-personal information of our users from any unauthorized access, misuse, alteration, or destruction.

Crickra Live Line employs globally recognized technical, administrative, and physical safeguards to ensure the security of user data. These safeguards include encryption protocols, firewall protection, multi-layer authentication, secure cloud storage solutions, and controlled server access. All security practices are often reviewed and updated to keep pace with the cybersecurity standards and technological advancements.

All the vital information we gather is hosted by the trusted third-party providers that comply with strict international security standards. These partners are entirely responsible for maintaining the confidentiality and integrity of the stored information. However, while we strive to uphold the highest security protection level, it's essential to understand that no internet-based system can be utterly immune to vulnerabilities. Therefore, we are not responsible for the absolute security of data transmitted to or from our platform and are not liable for any unforeseen events beyond our reasonable control.

By using Crickra Live Line, you acknowledge that we adhere to the applicable data protection provisions under the Information Technology Act, 2000, including Sections 43, 43A, 45, 66, 72A, and 85. Thus, while we implement robust security measures, we are not responsible for any unforeseen breaches resulting from advanced cyber-attacks or unauthorized third-party activity.

To protect our security infrastructure, we conduct regular audits and assessments in compliance with applicable laws. These proactive measures help us recognize and mitigate potential risks effectively. Moreover, all the data gathered is transmitted over secure HTTPS protocols and is relevant both in transit and at rest to ensure maximum protection.

While using the platform, users will admit that the information they share in public may easily become accessible to others, and third parties could even collect it.

As the digital landscape continues to evolve, new rules, regulations, or internal policies may arise. In these cases, any changes to our Privacy Policy will be reflected wisely. Rest assured, your data will only be collected, used, or processed under the new policy if you provide your consent to the revised terms.

5. COOKIES

We only use "cookies" or other similar digital tracking technologies that gather crucial information and the user's ID. All these tools help us identify our regular returning users, analyze trends, and personalize content depending on the specific users' preferences. Moreover, the cookies can also track non-personal information, which includes device type, user browser, total time spent, and other usage behaviors with Crickra Live Line. This process helps us to maximize our user engagement and boost our overall performance.

Please note that cookies cannot fetch your device's hard drive or any sensitive information stored on your system. While Android devices do not store cookies directly, third-party tools such as analytics providers and advertising networks may utilize similar technologies to enhance the service delivery and app performance within Crickra Live Line. Moreover, these tools are generally used to improve functionality and the overall user experience. Those users who wish to limit data access can reject or turn off cookies to restrict access to their data.

In addition, third-party advertisers on our website and application may place their own cookies on your web browser. Please note that we can't hide or stop this process. We may also gather device-specific information, location data, and other mobile network details, but only when you have granted permission for such access.

We assure you that any data we collect will never be sold, rented, or unlawfully disclosed to third parties. Our primary goal is to build a user-friendly ecosystem within Crickra Live Line and continuously improve their user experience.

Opting Out: For those users who don't grant access to cookies, their details can easily be disabled through their device or browser settings. However, denying access to cookies might impact the ability to use some of the features of Crickra Live Line. Additionally, we allow users to control ad personalization settings based on the capabilities and settings available on their device.

6. INFORMATION FROM OTHER SOURCES

Crickra Live Line may receive user-related data from trusted third-party sources to improve account accuracy and enhance our services. This information is typically shared with us by the platforms' providers or partners we work with through business or technical collaborations.

7. DEMOGRAPHIC & PURCHASE INFORMATION

Crickra Live Line may use national statistics and interest-based information from third parties. This helps us to provide personalized content, offer tailored rewards, and provide a more seamless and user-friendly experience through their use.

We further use tools like Google Analytics, which helps us display advertisements. All these tools usually deliver aggregate data based on the users' interests and engagement with our application.

Furthermore, all the generated reports are anonymized, and they cannot be traced back to any personal information provided to us.

8. LINKS TO THIRD-PARTY SITES / AD-SERVERS

Crickra Live Line mobile application may share some external third-party information. All these details adhere to their separate privacy policies and terms. Further, we don't have any liability or control over them, and we are not liable for any of the data you shared with them.

By checking the web browser or device URL, users can easily confirm whether they have accessed the Crickra Live Line. Once the users have been redirected to any third-party application, then all their details will be treated as per the operator's privacy practices. However, if any user is unable to find or comprehend any third-party information, then they must connect with the administrator of the site or app.

To help advertisers and partners understand the usage trends and features of Crickra Live Line, we may share some non-personal information. Additionally, in some instances, like for displaying advertisements for our app, we may also collaborate with third-party ad networks. Rest assured, we never share any personal data unless explicitly outlined in this policy or required by law.

9. INFORMATION SHARING

Crickra Live Line may disclose sensitive user information to third parties like government agencies, law enforcement, service providers, or our trusted partners. But under specific circumstances, we may also disclose the user's information, which includes:

• When required by law or requested by legal authorities for purposes such as legal investigations, identity verification, or enforcement of applicable regulations. In this case, Crickra Live Line may disclose user information as part of its legal and regulatory obligations.
• With group companies, affiliates, and authorized employees, we may share vital information about our users. All this information will be under a contractual obligation and will be strictly aligned with our privacy practices and legal structure. However, all this data will not be used for any kind of unofficial purposes.
• Crickra Live Line may work with third-party ad networks that use limited, non-sensitive information derived from our app. We never share any personal or sensitive details of users with advertisers unless and until you have permitted us.
• In the event of a merger, acquisition, or corporate restructuring involving Crickra Live Line, user data may be transferred to the successor entity, which will all be in accordance with this Privacy Policy and protection laws.

10. ACCESSING, UPDATING, AND DELETING OF PERSONAL INFORMATION

We are dedicated to giving users complete control over their data. If you would like to access, update, correct, or delete any information we hold about you, simply submit the request to our Privacy Policy Team. Once we receive your request, we take it seriously and handle it with care. However, if any data is found to be inaccurate, outdated, or incomplete, our team will make the appropriate update while remaining in line with legal and operational requirements.

To protect your privacy and ensure the security of your information, we may need to verify your identity before fulfilling any request. However, we reserve the right to decline requests that are excessively repetitive, unreasonable, or that infringe on the privacy rights of others. Where legally required and reasonably practicable, we might provide access to your data or make the necessary changes at no cost while considering our operational requirements.

When we receive a valid deletion request, we will remove the user information from our database and other third-party cloud storage. However, the user should be aware that back copies may persist for a specific period in accordance with our backup and archival process. So, in line with the industry best practices, these backups are not actively being used and will be deleted within a short time.

11. POLICIES CONCERNING CHILDREN

If you're below the age of 18, please do not submit any personal details through our application or website. Before using our platform, users must meet the minimum age requirements; however, in certain cases, consent may be given by a parent or legal guardian. Suppose a parent or guardian believes that we may have accidentally gathered a minor's personal information. In that case, they are encouraged to contact us, and we will promptly delete the data from our system.

12. GRIEVANCE REDRESSAL MECHANISM

At Crickra Live Line, we are highly dedicated to our users' concerns. If users have any queries, complaints, or feedback regarding our privacy practices or data, then they're free to reach out to our designated grievance officer:

• Grievance Officer
• Name: Vishnu Meena
• Email: crickra2002@gmail.com
• Contact No.: +91-8875333108

Once we receive your concern, our team will acknowledge it and aim to resolve the issue within 15 business days.

13. DATA RETENTION POLICY

Crickra Live Line retains personal and non-personal information for as long as it is necessary to fulfill our legitimate purposes or to comply with applicable laws and regulations. Once that information is of no use, we securely delete it in accordance with industry standards or internal policies. Please note that some leftover data may remain in the backup for a limited time, but it will never be used for any active processing.

14. UPDATES TO THIS PRIVACY POLICY

With the changes in technology, legal requirements, or business practices, we might have to update this Privacy Policy. We encourage everyone to review this Privacy Policy regularly and stay updated on data protection. However, once the Privacy Policy changes, users will agree to the changes if they continue to use Crickra Live Line.

15. CONTACT FOR PRIVACY-RELATED QUERIES

Users who have any kind of concerns, queries, or requests related to handling personal information can choose to connect with us at crickra2002@gmail.com. You can also reach out to us for matters related to privacy rights, data access, or compliance with applicable standards.